Privacy Policy

In the course of operating the website https://www.doula21.com/, we collect personal information and data about you.

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This privacy policy aims to inform you about how we collect and process this information and data, as well as your rights in this matter.

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We are committed to processing your information and data in a manner respectful of your privacy and compliant with the laws in force in France and Europe. Furthermore, we implement appropriate technical and organizational measures to ensure the security of your information, particularly against unauthorized or unlawful processing, accidental loss, destruction or damage, and unauthorized access.

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Who is responsible for your information?

The data controller of your personal data is Laura Deschamps - Sole Proprietor, located at 6 rue du grand Bessey, 21230 Viévy FRANCE, registered under number 93047263400029.

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What types of information do we collect?

We collect information related to your identity (title, last name, first name, address, etc.) that you agree to provide when filling out a form on the site, creating your account, placing an order, or contacting us directly.

Mandatory fields are indicated by an asterisk (*).

We also collect information related to transactions (transaction number, order details), management of the business relationship (orders, invoices, correspondence), and payments made. We use tracking devices and technologies to automatically collect information about your connection and browsing on the site. This may include your IP address, geographic location, browser type, time spent on each page, links clicked, and similar data. This information is anonymized and helps us improve and personalize your browsing experience, secure the site, and resolve technical issues.

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Why is your information collected?

We keep and use your information only within the scope allowed by the regulation and for a limited duration aligned with the purposes stated at the time of collection.

• User account management: Legal basis is performance of a contract or pre-contractual measures. Data is kept until account deletion is requested or after 2 years of inactivity.

• Order and customer relationship management: Legal basis is performance of a contract or pre-contractual measures. Data is kept as long as necessary for managing the commercial relationship.

• Accounting compliance: Legal basis is compliance with legal accounting and tax obligations. Data is retained for 10 years.

• Site security and fraud prevention: Legal basis is our legitimate interest. Data is kept for a maximum of 13 months.

• Traffic measurement and analysis: Legal basis is legitimate interest or consent. Data is kept for a maximum of 13 months.

• Site improvement and optimization: Legal basis is legitimate interest. Data is kept for a maximum of 13 months.

• Commercial prospecting and loyalty actions: Legal basis is consent. Data is kept for a maximum of 3 years from last order or contact initiated by the client or prospect.

 

To whom is your information disclosed?

Your information is used internally by our services. Any access to your personal data is subject to confidentiality obligations.

Your data may also be shared with our subcontractors responsible for technical services required for the website’s operation: IT service providers (hosting, maintenance…), payment service providers, technical and logistics providers, statistics and communication consulting agencies.

The transfer of your data is always governed by contracts stipulating applicable regulations and obligations regarding personal data protection.

Your data may be transferred to countries outside the European Union. In this case, we guarantee that such data is protected with a level substantially equivalent to that guaranteed within the EU, either by a European Commission adequacy decision or by appropriate safeguards such as standard contractual clauses adopted by the European Commission. You may request more information about these safeguards using the contact details below.

 

About Cookies

When you visit our site, cookies or trackers may be stored on your computer, mobile device, or tablet. Cookies help us provide a better browsing experience and improve your interaction with the site.

You can limit cookie usage in your browser settings, use private browsing mode, or delete cookies already stored on your device.

More information about cookies and their functioning is available at:
https://www.doula21.com/cookies-policy

 

What are your rights?

You have the right to access your information, rectify it, request its deletion, or exercise your right to limit processing. You may also object to the processing of your data for reasons related to your particular situation, except for commercial prospecting, to which you can object without justification.

You can withdraw your consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal. You have the right to data portability. You may issue instructions regarding the retention, deletion, or communication of your personal data after your death.

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To exercise your rights or for any questions about the processing of your data, you can contact us at:

 

Laura Deschamps
EI Les Mères'veilleuses
6 rue du Grand Bessey
21230 Viévy
lesmeresveilleusesdoula@gmail.com

 

Finally, you have the right to lodge a complaint with the CNIL (French Data Protection Authority) via their website (www.cnil.fr) or by mail:
CNIL – Complaints Department – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – France.